Service terms

These public terms explain the baseline rules for using Achos. A signed subscription order, data processing agreement or commercial contract with Orbits Plus Limited will take precedence where it says something different.

Who provides Achos

Achos is provided by Orbits Plus Limited, company number 17080111, registered in England and Wales. Contact: contact@orbitsplus.co.uk.

What the service is

Achos is software for mortgage brokers and their authorised staff. It helps manage cases, clients, documents, communications, fact finds, workflow tasks and compliance evidence.

Achos does not provide mortgage advice, credit broking, lending, conveyancing, legal advice, tax advice or financial promotions to consumers. Brokers remain responsible for advice, suitability, lender submissions, authorisations, client disclosures and regulatory compliance.

Broker responsibilities

Broker organisations must keep their account users, permissions, client notices, privacy details, regulatory information and contact details accurate. They must only upload information they are allowed to process and must configure client portal invitations for the right recipients.

Brokers are responsible for checking outputs before relying on them. AI or automation can assist drafting and routing, but it must not replace human adviser judgement or regulated sign-off.

Acceptable use

Users must not misuse Achos, interfere with security controls, attempt to access another organisation's data, upload malicious files, submit unlawful content, reverse engineer restricted areas, scrape the service, or use the platform for spam, deception or unauthorised consumer outreach.

Data protection and security

Achos processes broker-client data as a processor for the broker unless a separate agreement says otherwise. The broker remains the controller for the mortgage-client relationship and must provide its own privacy notice.

Orbits Plus Limited is controller for its own website, account, support, billing, security and operational records. See the privacy notice and security overview.

Availability and changes

We aim to run the service with care and reasonable availability. Planned maintenance, security work, supplier incidents or emergency fixes may affect access. Material platform changes are handled through the release process and, where needed, customer communications.

Trials, subscriptions and cancellation

Trial, pilot and paid subscription details are set out in the applicable order form or written agreement. Fees, renewal terms, cancellation windows and data export arrangements depend on that agreement.

Contact

Questions about these terms can be sent to contact@orbitsplus.co.uk. Updated September 2026.