Case Management

Every case. Total visibility.

Full pipeline visibility, per-case progress, and workflows built around your team. One platform, built to scale.

Live Pipeline View

Your cases. One clear board.

Drag, track, and complete. Every mortgage journey visible at a glance.

search
Enquiry
3
MTG-0847 Residential

Sarah Mitchell

payments £425K
RS
Rebecca
18 Apr
MTG-0851 First Time

David Chen

payments £310K
MW
Marcus
22 Apr
MTG-0860 Residential

Aisha Patel

payments £280K
JR
Jake
25 Apr
send
Application
2
MTG-0839 Remortgage

Emma Williams

payments £785K
Progress0%
RS
Rebecca
MTG-0842 Residential

Priya Sharma

payments £195K
Progress0%
JR
Jake
verified
Offer
2
MTG-0831 Buy to Let

Michael O'Brien

payments £520K
Progress0%
MW
Marcus
MTG-0828 Residential

Hannah Clarke

payments £375K
Progress0%
RS
Rebecca
celebration
Completion
2
MTG-0825 Residential

Lucy Foster

payments £340K
Progress0%
RS
Rebecca
MTG-0819 First Time

Tom Nguyen

payments £455K
Progress0%
MW
Marcus
Real-Time Tracking

Watch every case come to life.

Scroll to see a case progress through its full journey, from first enquiry to keys in hand.

MTG-2024-0892
Sarah & James Mitchell
14 Orchard Lane, SW11 4NP · £425,000
Advisor
Rebecca Stone
Started 14 Feb 2024 0%
search
Enquiry IN PROGRESS

Initial consultation booked

assignment
Fact Find
send
Application
home_work
Valuation
verified
Offer
gavel
Legal
celebration
Completion
settings Case Type Configuration
1
Enquiry
2
Fact Find bolt
3
Application bolt
4
Valuation
5
Offer bolt
6
Completion
Fully Configurable

Custom case types. Your rules.

No two lending products are the same. Build case types that fit each one, with custom stages, required tasks, and automation rules across everything from standard residential to complex commercial.

check_circleUnlimited custom case types
check_circleDefine stages with sequential completion rules
check_circlePer-stage task templates and defaults
check_circleArchive inactive types without losing data
check_circleWorkflow triggers per case type
Intelligent Automation

AI that actually works for you.

Have a conversation with AI to design fact finds in minutes — no coding, no templates, just results.

AI-Powered

Fact Find Builder with AI.

Building a client questionnaire is as simple as having a conversation. Describe what you need, and our AI creates the sections, fields, and rules in real time.

check_circleConversational AI form builder
check_circleAuto-suggests fields & validation rules
check_circleConditional logic & field dependencies
check_circleUpload Excel templates to convert
check_circleClient portal with OTP verification
check_circleVersion control with full audit trail
auto_awesome
AI Fact Find Builder Powered by Azure OpenAI
0 sections
0 fields
Auto-validated
Communication Automation

Workflows that talk for you.

Build multi-step communication sequences that trigger automatically. Chase fact finds, update clients on case progress, and nurture post-completion relationships, all without lifting a finger.

Workflow Builder — New Case Onboarding
Nodes
play_circle Trigger
mail Email
schedule Delay
fork_right Condition
alarm Reminder
description Action
check_circle Complete
0/7 nodes 0/6 links
Drag & Drop Builder

Drag nodes from the palette, drop them on the canvas, and connections draw automatically.

check_circleDrag-and-drop visual builder
check_circleAuto-connecting node edges
check_circleConditional branching & approval gates
check_circleEmail, SMS, and reminder actions
check_circleTrigger on case events or schedules
check_circleParallel branches & sub-workflows
description
Fact Find Chase
Automatically chase incomplete client forms with escalating urgency
0%
execution
play_circle
Fact find link sent to client Trigger

Triggers when advisor sends fact find via portal

schedule
Wait 48 hours Delay

Give client time to complete at their pace

fork_right
Has client submitted? Condition

Check submission status via API — if yes, skip to completion

mail
Send friendly reminder email Email

Uses "Gentle Reminder" template with client name + portal link

schedule
Wait 72 hours Delay

Second waiting period before escalation

fork_right
Still not submitted? Condition

Final check before human intervention

sms
Send SMS nudge SMS

"Hi {{client.first_name}}, your mortgage application is waiting for you..."

notification_important
Alert advisor to call Escalate

Creates urgent task: "Call client — fact find overdue 5 days"

Workflow Execution
284
Total Runs
98.2%
Success Rate
4.2 days
Avg Duration
23
Active Now
Available Node Types
play_circle Trigger
schedule Delay
fork_right Condition
mail Email
sms SMS
alarm Reminder
task Task
approval Approval
http HTTP
edit Field Update
loop Loop
call_split Parallel
Trigger Events
bolt Case created
bolt Stage changed
bolt Fact find sent
bolt Fact find submitted
bolt Task completed
bolt Document uploaded
bolt Schedule (cron)
bolt Manual start
Email & Delivery

Emails that feel like yours.

Your branding, your signature, sent from your own inbox. Every email your clients receive feels personal and professional, every time.

check_circle Custom organisation branded templates with logo and colours
check_circle Send directly from your Gmail, Outlook, or Yahoo account.
check_circle Enhanced flexibility to revert to previous templates
check_circle Per-user signatures with qualifications and role
check_circle Personalise every email automatically with client names, case status, advisor details, and more.
check_circle Delivery tracking for sent, opened, and bounced emails
check_circle Scheduled sending and automated reminders
check_circle Keep templates organised by purpose, client communications, marketing emails, and automated system messages.
Inbox
Waiting for emails...
0 branded emails from different brokers All with custom templates
Template: Welcome to Your Application v3.2
Achos
Sterling Mortgages
Dear {{client.first_name}},

Welcome to your mortgage application with Sterling Mortgages. We're excited to help you find the perfect deal.

Your case reference is {{case.case_id}} and your advisor {{advisor.name}} will be in touch shortly.

Complete Fact Find
View Your Case
{{org.address}} · {{org.phone}} · {{org.website}}
{{client.name}}{{case.case_id}}{{advisor.name}}{{org.logo_url}}{{property.address}}{{case.status}}

mail Send via Your Inbox

G
Gmail Connected
O
Outlook Connected
Y
Yahoo Connect

draw Email Signatures

Rebecca Stone
Senior Mortgage Advisor
CeMAP Qualified · FCA Registered
rebecca@sterlingmortgages.co.uk
+44 20 7946 0123

alarm Smart Reminders

schedule
Follow up: Sarah Mitchell
Tomorrow 9:00
schedule
Valuation booked: Harbour View
Wed 14:30
priority_high
Offer expiry: Williams case
In 3 days
Team Intelligence

Assign. Track. Optimise.

Manage your team from end to end. Assign cases, track performance, and keep your pipeline moving smoothly.

Team Management

Assign. Track. Deliver.

Every case has a clear owner, every task has a deadline, and every advisor knows exactly what to work on next. Managers get the full picture, all in one place.

check_circleAssign cases to advisors with one click
check_circleDue date tracking with overdue alerts
check_circleSubtask progress bars per stage
check_circleTeam workload dashboard
check_circleRole-based visibility
assignment_ind Team Overview
RS
Rebecca Stone
12 active · 8 completed this month
MW
Marcus Webb
9 active · 7 completed this month
JR
Jake Roberts
6 active · 4 completed this month
warning

2 cases overdue

MTG-2024-0839, MTG-2024-0842 — reassign or extend deadline

Team Intelligence

Know your team's real performance.

Real-time dashboards show who is performing well and who might need support.

check_circleCompletion rates & average days to offer per advisor
check_circleOverdue task alerts with reassignment options
check_circleMonthly trend charts — cases, clients, properties
check_circleCase type & status distribution doughnuts
check_circleProperty heatmap by postcode region
check_circleRole-gated: advisors see own stats, managers see all
leaderboard Team Performance — March 2024
1
Rebecca Stone
14 active · 11 completed
92%
+12%
2
Marcus Webb
11 active · 8 completed
85%
+5%
3
Jake Roberts
8 active · 5 completed
78%
-3%
Team completion trend (6 months)
OctNovDecJanFebMar
Insights & Storage

Data-driven decisions. Secure storage.

analytics

Real-Time Analytics

Pipeline health at a glance

JanJunDec
342
Active
+23%
Growth
14d
Avg to Offer
folder_open

Document Vault

Encrypted, organised, shareable

account_balance
Bank_Statement_Oct.pdf
Bank Statement · 2.4 MB
lock
payments
Payslip_Sep_2024.pdf
Payslip · 1.1 MB
lock
badge
Passport_Scan.jpg
ID Proof · 3.8 MB
lock
description
Mortgage_Offer_v2.pdf
Offer Letter · 856 KB
lock
home
Property_Survey.pdf
Valuation · 5.2 MB
lock
Azure Blob · 256-bit AES Secure Share Links
Client Experience

Branded portal. Happy clients.

Give your clients a portal that looks and feels like your brand. They can complete forms, upload documents, and follow their case progress, while automated updates keep everyone in the loop.

check_circleSecure OTP-verified access — no login needed
check_circleProgress tracking with save & resume
check_circleBranded email templates with OAuth (Gmail, Outlook)
check_circleAutomated reminders & status notifications
check_circleExtension requests for extra time
Achos
Sterling Mortgages
Secure Client Portal
lock
Application ProgressStep 3 of 5
check_circle Personal Details
check_circle Employment & Income
radio_button_checked Property Details
radio_button_unchecked Documents Upload
radio_button_unchecked Review & Submit
Your Brand, Your Way

Full control over look and feel.

Set up in minutes with a preset palette, or take full control with custom colours for light and dark themes separately. Either way, every client touchpoint carries your brand consistently.

palette Independent light & dark theme colour customisation
upload Logo upload with instant preview across all surfaces
brush Navbar, buttons, login page, and portal — all branded
colorize Preset palettes (Ocean Blue, Sunset, Forest, Royal) or custom hex
tag Custom ID formats — e.g. CLIENT-20240402-A3K9F2
security DPO contact details for GDPR compliance
Azure Mortgages
waves
Azure Mortgages
DashboardCasesClients
Welcome back, James
12 active cases · 3 tasks due today
+ New Case
12
Active
47
Completed
£2.1M
Pipeline
Enquiry
Application
Offer
Accent colour: #2D7FF9
Feature Requests

Flexible by design, seamless by nature.

We are here to remove the friction between you, your clients, and your team. Have a feature in mind? Just suggest it and we will build it.

chat
Submit from within the app
Feature requests go straight to our product team — no support tickets.
schedule_send
Rapid prototyping
Most requests shipped within 2 weeks. Critical requests within 48 hours.
handshake
Co-development
Work with our engineers to refine the spec before we build.
verified
Your name on it
Early access, private preview, and a credit in the release notes.
code
API & Integrations
Connect to any lender portal, CRA, or service via our open API.
lightbulb
Feature Request Portal Your idea → our build queue
47 requests shipped this quarter
Avg ship time: 8 days
Trust & Security

Locked down. Audit-ready.

Every action logged, every permission auditable. UK compliance, multi-factor auth, and granular role control built into the core.

Trust & Compliance

Built for UK compliance. By design.

Every action logged. Every permission auditable. GDPR, data retention, and access controls baked into the core.

gavel

DSAR Management

Handle access, erasure, and portability requests with statutory deadline tracking.

admin_panel_settings

RBAC Permissions

Custom roles with granular permissions. Field-level access control per user.

history

Full Audit Trail

Every login, update, and API call logged with timestamp, user, and IP.

shield

Data Retention

Configurable retention policies per document type. Auto-cleanup with compliance logs.

lock

Multi-Factor Auth

Email OTP and authenticator app support. Session management with brute-force protection.

policy

Consent Management

Track client consent for data processing. Withdraw and re-collect with full audit logging.

warning

Breach Logging

Log data breach incidents with timestamps, impact assessment, and notification tracking.

verified_user

ISO 27001 Ready

Infrastructure and processes built to ISO 27001 information security standards.

Enterprise Security

Locked down. Stress free.

Multi-factor authentication, active session management, brute-force protection, and full audit logging.

pin
Email OTP
6-digit codes, 10-min expiry
qr_code
Authenticator App
TOTP via Google/Microsoft Auth
devices
Session Control
View & revoke active sessions
speed
Rate Limiting
Brute-force protection on all endpoints
receipt_long
Audit Logs
Login, MFA, API — all tracked
timer
User Expiry
Temporary access with auto-disable
lock
Verify Your Identity
Code sent to r****@sterling.co.uk
Code expires in 8:42 Resend Code
devices Active Sessions
3 devices
computer
Chrome · macOS
London, UK
Current
phone_iphone
Safari · iPhone
London, UK
desktop_windows
Firefox · Windows
Manchester, UK
Granular Control

Granular permission control.

Choose from pre-built roles for a quick start, or define your own for complete control. Set permissions per user, limit advisor access to their own cases, and ensure tasks are always done in the right sequence.

check_circle4 default roles: Admin, Senior Advisor, Advisor, Read-only
check_circleCreate unlimited custom roles with any permission mix
check_circlePer-user permission overrides without changing role
check_circleCase scope restriction — advisors see only assigned cases
check_circleSequential task completion enforcement per case type
check_circleTemporary user access with expiration dates
admin_panel_settings Role Configuration
shield_person
Org Admin
44 permissions
supervisor_account
Senior Advisor
32 permissions
person
Advisor
18 permissions
visibility
Read-only
8 permissions
Permission Categories
CasesClientsDocumentsFact FindWorkflowsAnalyticsBillingUsersRBACCompliance
Everything Else

Every detail, covered.

From property records to billing, the platform handles the full mortgage lifecycle in one place.

location_city

Property Records

Full UK address management with auto-lookup, geocoding, property type classification, and listing links to Rightmove/Zoopla.

checkAddress auto-complete
checkPostcode geocoding & maps
checkProperty type configuration
checkNotes with audit trail
campaign

Release Announcements

In-app release notes, maintenance alerts, and feature announcements. Targeted by audience with read tracking.

checkRelease notes auto-synced
checkMaintenance & incident alerts
checkPin important announcements
checkPer-user read/dismiss tracking
More features in the oven

That's all — for now.

We ship weekly. Every release adds something — usually because a broker asked for it. Here's a peek at what's next on the build board.

  • NEXT Document vault with AI OCR in build
  • NEXT Lender rate sheet integration scoping partners
  • SOON WhatsApp Business channel design review
  • SOON Team capacity heatmap prototype
  • LATER Marketplace of workflow packs on the roadmap